Legal

Terms of Engagement

Last updated: May 2026

Note: This is a plain-language summary to set expectations, not a substitute for a signed engagement contract. Each project is confirmed in writing with its own scope, pricing, and terms before work begins.

Scope of work

Every engagement is defined in a written proposal or statement of work agreed before work starts. Anything outside that scope is discussed and agreed separately rather than assumed.

Fees & payment

Fees are set per engagement — fixed-price, hourly, or retainer as agreed. Payment terms are confirmed in the proposal. We are a New Zealand business; GST is handled in accordance with our registration status at the time of invoicing.

Confidentiality

Any non-public information you share in the course of an engagement is treated as confidential and used only to deliver the agreed work.

Intellectual property

Ownership of work produced is set out in your engagement agreement. Typically, deliverables transfer to you on full payment, while we retain rights to our pre-existing tools, methods, and general know-how.

Liability

We deliver services with reasonable care and skill. Specific liability limits are set out in each engagement agreement. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 where it applies.

Getting in touch

Questions about these terms? Email [email protected].